Refund policy
Return & Refund Policy
At Senkar Glow, we want your purchase to meet your expectations. If there is a problem with your order or you need to request a return, please review our policy below.
Return Period
Return requests may be made within 30 days of delivery. Items must be unused, in their original condition, and returned with the original packaging. We may ask for your order number or proof of purchase to confirm the request.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns for opened or used skincare, beauty, or personal care products.
We also do not accept returns for gift cards, final sale items, clearance products, or customized/personalized items.
How to Start a Return
To begin a return request, please contact us at support@senkarskin.com
with your order number and reason for return.
If your order arrived damaged, defective, or incorrect, please include clear photos of the product and packaging so we can review the issue properly.
Return shipping costs are the customer’s responsibility unless the return is due to a damaged, defective, or incorrect item sent by us.
Refunds
Once your returned item is received and inspected, we will notify you by email. If approved, your refund will be issued to the original payment method.
Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Damaged or Incorrect Orders
Please inspect your package after delivery. If you receive a damaged, defective, or wrong item, contact us within 7 days of delivery so we can help with a suitable solution.
Contact Us
Senkar Glow
59 Keystone Way, San Francisco, CA 94127
Phone: 916-488-8710
Email: support@senkarskin.com